At HPM88, your privacy is more than a legal obligation — it is our commitment. This policy transparently explains how we collect, use, store, and protect the personal data of every member in Malaysia.
Six core principles that guide how we handle your personal data every day.
HPM88 only collects data that is genuinely necessary to provide our services. We do not collect excessive or irrelevant information beyond what your account requires.
You always know what data we hold and what it is used for. Our privacy policy is written in plain language that every member can easily understand.
Your data is protected with 256-bit SSL encryption, multi-layer firewalls, and a 24/7 security monitoring system that never sleeps — all to prevent any unauthorized access.
You have the right to access, correct, or request deletion of your personal data at any time. Full control remains in your hands as an hpm88 member.
HPM88 has never and will never sell, rent, or share members' personal data with third-party marketing or advertising parties without your explicit consent.
HPM88 is fully compliant with Malaysia's Personal Data Protection Act (PDPA) 2010. Our data handling practices are audited regularly to ensure ongoing compliance.
Welcome to the hpm88 Privacy Policy. This document is an agreement between you as a member and hpm88 as the responsible data controller regarding the handling of your personal information. We take privacy very seriously because we understand that your trust is the foundation of the long-term relationship we build together.
HPM88 is an online entertainment platform operating under a valid international license, serving members across Malaysia since 2018. Over this period, we have developed a robust data protection framework aligned with Malaysia's Personal Data Protection Act (PDPA) 2010 and relevant international standards.
By using the HPM88 platform — whether through the website, mobile app, or any other official channel — you agree to the terms of this Privacy Policy. If you disagree with any part of this policy, please stop using the platform and contact our support team for assistance.
HPM88 collects various categories of personal data depending on how you interact with our platform. All data collection is based on the minimum necessity principle — we only collect what is genuinely required for the stated purpose.
| Data Category | Example | Requirements |
|---|---|---|
| Identity | Name, IC, Date of Birth | Required (KYC) |
| Contact | Email, Phone Number | Required |
| Financial | Bank Account No. | Required (Withdrawal) |
| Activity | Game History | Automatic |
| Technical | IP, Device | Automatic |
Your personal data is collected through several key channels. Understanding how this collection works helps you make informed decisions about the information you share with us.
This includes information you provide when registering a new account, completing the identity verification (KYC) process, contacting our customer support team, or updating your account profile. All such information is provided voluntarily and knowingly by you.
When you use the hpm88 platform — whether via web browser or mobile app — our systems automatically record technical data such as your IP address, device type, access time, and navigation patterns. This data is necessary to ensure account security and improve platform performance.
HPM88 uses session and persistent cookies to maintain your login status, save language preferences, and improve the overall user experience. More details on cookies are covered in Section 7.
HPM88 uses your personal data for lawful and transparent purposes only. We do not use your data for any purpose not stated in this policy without first obtaining your consent.
Your data is used to create and manage your hpm88 account, process deposits and withdrawals, provide access to games and promotions, and deliver effective customer support whenever needed.
The KYC process is a mandatory legal compliance requirement. Your identity data is used to verify that you are a legitimate individual aged 18 and above, and to prevent fraud and money laundering in accordance with applicable AML regulations.
Technical and activity data is used by our security systems to detect suspicious patterns, prevent unauthorized access to your account, and protect the overall integrity of the HPM88 platform from misuse.
Your email and phone number are used to send important transaction notifications, account security alerts, promotional information (if you have not opted out), and relevant policy updates.
In certain situations, hpm88 may be required to retain or disclose your data to the relevant authorities in compliance with court orders, regulatory requirements, or legitimate legal investigations.
HPM88 does not sell, rent, or disclose members' personal data to third parties for marketing or advertising purposes. However, there are limited situations where data sharing with trusted third parties is necessary to deliver services to you.
HPM88 works with carefully selected third-party service providers for functions such as payment processing (FPX, DuitNow, Touch 'n Go eWallet, GrabPay), transactional email delivery, identity verification (KYC), and customer support services. All providers are bound by strict data protection agreements and may only use your data for the specified purposes.
Third-party game providers such as Pragmatic Play, PG Soft, and Evolution Gaming may receive game session data required to deliver a seamless gaming experience. This data is kept to a minimum and does not include your financial information or full identity.
HPM88 will disclose personal data to government authorities or law enforcement when required to do so by applicable law, a valid court order, or to prevent serious financial crime.
HPM88 implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, loss, destruction, or accidental disclosure.
All data transmitted between your device and hpm88 servers is protected by 256-bit SSL/TLS encryption — the same security standard used by world-class financial institutions. Sensitive data stored in our databases is also encrypted using AES-256 encryption algorithms.
Access to members' personal data within hpm88's internal systems is restricted to staff who require it to perform their job duties only. All access is logged and continuously monitored. The principle of least privilege is strictly enforced.
The hpm88 cybersecurity team monitors systems 24 hours a day, 7 days a week to detect any threats or anomalies. Should any security incident affecting your data occur, we will notify you within 72 hours in line with industry best practices.
HPM88 uses cookies and similar tracking technologies to enhance user experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you visit our website.
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the hpm88 platform and you may be unable to log in or use certain features normally.
As an online platform operating globally, your personal data may be transferred to and stored on servers located outside Malaysia. hpm88 ensures that any such data transfers are carried out with adequate safeguards equivalent to Malaysia's PDPA standards.
All third-party service providers receiving hpm88 member data from outside Malaysia are subject to rigorous security assessments and binding data protection agreements. hpm88 only works with providers that comply with recognized international data protection standards.
As an hpm88 member and an individual protected under Malaysia's PDPA 2010, you have the following rights regarding your personal data. hpm88 is committed to ensuring these rights can be exercised easily and effectively.
You have the right to request a copy of the personal data we hold about you at any time through hpm88's official support channels.
If any of your personal data is inaccurate or outdated, you have the right to request immediate correction through your account profile section.
Under certain circumstances, you may request deletion of your personal data, subject to any legal retention obligations applicable to hpm88.
You may object to the processing of your data for specific purposes such as marketing communications by updating your communication preferences within your account.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider should you choose to do so.
If you believe your privacy rights have been violated, you have the right to file a complaint with the Personal Data Protection Commissioner of Malaysia.
HPM88 retains your personal data only for as long as necessary to fulfill the stated purpose of collection, or as required by applicable laws and regulations.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | Throughout active account period | Service requirements |
| Transaction Records | 7 years | AML legal requirements |
| KYC Documents | 5 years after closure | Regulatory compliance |
| Communication Log | 2 years | Dispute resolution |
| Technical / Log Data | 90 days | Security & audit |
Once the retention period expires, personal data will be securely deleted or permanently anonymized so it can no longer be associated with you as an individual.
The hpm88 platform is exclusively for individuals aged 18 and above. We do not knowingly collect personal data from individuals under 18. If we discover that a minor's personal data has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the account.
Parents and guardians who have reason to believe their child has registered on HPM88 are advised to contact our support team immediately so that corrective action can be taken without delay.
HPM88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or technological developments. Any material amendments will be communicated to you via your registered email or in-platform notification at least 14 days before taking effect.
The "Updated" date at the top of this policy will always reflect the latest version. We encourage you to review this policy periodically. Continued use of the hpm88 platform after any policy amendments take effect constitutes your acceptance of the updated version.
If you have any questions, concerns, or wish to exercise your privacy rights as outlined in Section 9, please contact HPM88's Data Protection Officer (DPO) through the following channels:
We invest in the best technologies and processes to ensure your privacy is always protected.
Every bit of data moving between your device and hpm88 servers is encrypted with 256-bit SSL — the same standard used by the world's leading banks. No one can intercept your communications.
Your identity verification is processed through an audited and certified KYC system. Your identity documents are transmitted via secure channels and stored in a fully encrypted environment.
Hpm88's AI security monitoring system operates 24/7 to detect suspicious patterns, unauthorized access attempts, or transaction anomalies before they escalate into bigger problems.
HPM88 is fully compliant with Malaysia's PDPA 2010 and recognized international data protection standards. Our compliance team continuously monitors regulatory changes to ensure our practices remain up to date.
Personal, financial, and gaming activity data are stored in isolated environments with separate access controls. Even if one layer is compromised, the others remain fully secure and protected.
When data reaches the end of its retention period, it is deleted using secure erasure methods that meet DoD 5220.22-M standards — ensuring your data is completely unrecoverable.